Frequently Asked Questions

Q. Can I ship cartridges from anywhere in the world through this program?
A. This program is only available throughout the contiguous United States.

Q. Which cartridges can you recycle with Recycle4Charity?
A. Please see the Qualifying List for a full listing of inkjet and laser cartridges and cell phones that are currently being accepted. This list is updated according to the current market so make sure to check the list before sending a shipment. In addition, you will only receive payment for cartridges that do not arrive damaged and have not been previously remanufactured.

Q. How often can you send in shipments of cartridges and phones?
A. This is an ongoing program. There are no deadlines for shipping your empty cartidges or used cell phones. The prepaid shipping labels do not expire so you can send one shipment a day or one shipment a year. It’s completely up to you.

Q. Are bulk shipments accepted through this program?
A. A freight pickup can be arranged at no charge to you for shipments containing at least 100 laser cartridges that are posted on the Qualifying List. Please contact the customer service toll free at 1.800.588.7960 to arrange a pickup.

Q. How will I know when my shipment arrives at Recycle4Charity??
A. All shipments received at Recycle4Charity are scanned at the door. Then the contents of each box are inspected and the results are recorded in your online account. Once this happens, you will see these results posted in the “shipment history” section of your online account.

Have additional questions? Contact customer service toll free at 1.800.588.7960 between 9AM to 6PM (PST) Monday through Friday. You can also send an email inquiry to info@recycle4charity.com.